Retail & e-commerce
Marketplaces
Our solutions for marketplaces in retail
The continued sharp growth in willingness to buy online across all age groups is driving sellers' demand for additional sales channels. Selling on online marketplaces is an effective way to extend your reach and open up new markets without having to invest in elaborate marketing and sales structures.
Unsurprisingly, many marketplaces in both B2C and B2B are posting impressive growth.
We help companies execute their marketplace strategy successfully with an innovative, scalable platform built on Salesforce.
Whether you are a marketplace operator, supplier or seller, we look forward to your no-obligation enquiry and the opportunity to advise you on the right marketplace strategy.
Our solution: Partner Relationship Management for simpler partner onboarding processes, built on Salesforce
We support you with a tailor-made Partner Relationship Management system built on Salesforce, designed entirely around your requirements and your individual marketplace processes. You benefit from our many years of experience with Salesforce's cloud solutions.
We have successfully delivered numerous multi-cloud projects and supported retail companies with their seller- and partner-related processes around marketplaces.
Typical marketplace challenges
- Manual, time-consuming marketplace onboarding processes
- Untapped cross- and upselling potential
- No central view of customer data
- Customer service that does not meet customer expectations
- Strong competition and difficulty standing out from the crowd
- Integration needs with the online shop and systems such as Mirakl or Tradebyte
- Complex supply chain management
Successful projects with online marketplaces
In our successful projects with marketplace operators and sellers, we have implemented a wide range of solutions.
made with AI
Offline POS and online shop integration
Seamless integration of POS and online shops for a state-of-the-art customer experience.
Automated onboarding processes with identity verification
Support the growth of your marketplace with automated onboarding processes that include self-service capabilities.
Automated service processes and self-service portals
- Branded customer, partner or supplier portals with self-service capabilities
- Automation of service processes to relieve your service team and deliver a better service experience for your customers
Digital contract management
Digital contract management with e-signature, including administration and versioning of contract terms (e.g. terms and conditions) as well as automated communication of new versions.
Marketplace management
Professional consulting and implementation on topics such as complaint and violation management, data deletion concepts, offboarding processes, assortment management as well as reporting & analytics.
Cross- and upselling services on marketplaces
Integration of services to tap the full cross- and upselling potential.
Multi-channel marketing (e.g. print, web, social, email, SMS)
POS customer recognition and loyalty programmes
More about our solutions for retail and marketplaces
Our satisfied clients
Your contact