Optimise your existing apps and interfaces

• Interfaces fail, and nobody notices in time.
• Only one person in the company still understands a custom development.
• Every extension costs more than the last.
• Data does not match between CRM, ERP and other systems.

• Cross-system processes

  Support in implementing cross-system business processes for a 360-degree view of your data.

• Map processes to systems

  Analysis of the relevant business processes and a joint assessment of which system best covers each sub-process.

• Document interfaces

  Documentation of system interfaces along the required data flow, including field mappings and data transformations.

• Assess technology

  Selection of possible technologies for implementing the integration, with an implementation recommendation.

• Customer 360 framework

  Implementation of a Customer 360 framework that connects your customer-related data and processes.

• Connect an integration solution

  Implementation of the connection via an integration solution where point-to-point connections reach their limits.

• Embed your CRM in your landscape

  Integration of Salesforce or HubSpot into your existing application landscape.

• Migration and data import

  Migration and data import when switching systems or introducing new ones.

With its Customer 360 platform, Salesforce offers a unique way of connecting your customer-related data and processes. This enables real-time display and use of data across all customer-related processes. Marketing, commerce, service and sales/POS processes share information and can therefore act and collaborate in the most customer-centric way possible.

The solution is suitable for both B2B and B2C contexts. We are happy to support you in designing and implementing your Customer 360 solution.

• API connection

  A simple API connection – synchronous or asynchronous – enables dedicated individual actions from one system to retrieve information from or transfer it to another.

• Simple integration

  Point-to-point connections are suitable as direct links between two participating systems for a single action or a few actions.

• Multi-system connection

  Complex connection of several systems – unidirectional or bidirectional. Connection of multiple orchestrated actions between several systems with the help of an integration tool.

• Complex connection with multiple systems

  Complex connection of several surrounding systems, databases or other data sources (unidirectional or bidirectional), using an integration tool and with offloading of (bulk) data. Where needed, also synchronisation across several Salesforce Clouds.

We have extensive experience in connecting a wide range of ERP, finance and CRM solutions such as Microsoft, SAP and Infor, as well as industry-specific solutions and other surrounding systems. For complex landscapes, we recommend scalable integration platforms such as MuleSoft, Jitterbit or SKYVVA.

• Flexible configuration of integration flows via an integration tool (e.g. MuleSoft, Jitterbit, SKYVVA)
• Custom programming of the integration by calling the Salesforce APIs (SOAP / REST) or the HubSpot API
• Embedded views of other systems / mashups (e.g. Google Maps, SAP orders)
• Jumping into third-party applications via dynamic links (e.g. SAP Web GUI)
• Ready-made applications and connectors from vendors and partners with a defined scope of functions (e.g. MS SharePoint, Gmail)