Agentforce – maximum efficiency for your Salesforce platform

It was not long ago that Salesforce introduced the Copilot as an innovative AI solution. Thanks to the rapid pace of development in artificial intelligence, the next generation of AI is already waiting in the wings and set to revolutionise the world of work: with Agentforce, the focus is on autonomous, intelligent work. Salesforce's AI agents are designed to retrieve the right data in real time without human intervention, draw up precise execution plans and, ultimately, carry them out.

1. Sales

   In sales, AI agents can engage with prospects on their own, answer questions and address concerns. They can also actively coordinate appointments, so your sales team can focus on what matters: building the customer relationship and closing the deal. With Agentforce you improve your sales processes through:

   • Lead and opportunity management: prioritise your best leads and track opportunities in real time.
   • Automated workflows: speed up your sales cycles with automated tasks and follow-ups.
2. Service

   AI agents make it possible to look after your customers at any time of day – whether that means handling customer requests independently, drafting emails or summarising the key points of a customer interaction. Does a request need your team after all? No problem – you define when a case is handed over to your staff, and the AI agent supplies all the information relevant to resolving it at the same time. Agentforce takes your customer service to the next level:

   • Omnichannel customer care: communicate seamlessly across all channels.
   • Case management: manage customer requests efficiently and ensure fast resolutions.
   • Self-service portals: give your customers the option of finding answers themselves, around the clock.
3. Marketing

   AI agents support marketing teams end to end in planning, creating and executing marketing campaigns. Based on company data and core KPIs, target audiences and content can be defined and created individually. By continuously analysing performance, AI agents can also optimise future campaigns and thus make a decisive contribution to their success. Boost your marketing efficiency with Agentforce:

   • Automated campaigns: create targeted campaigns based on customer data.
   • Personalised communication: use AI-powered recommendations for tailored content.
   • Performance tracking: track the success of your campaigns in real time.
4. E-commerce

   Wouldn't we all like a personal shopper? Salesforce's AI agents give you exactly that – expert support and advice on every request, around the clock. AI agents assist your customers throughout their individual shopping experience with personalised product recommendations, help with search queries and general ordering and returns processes.

   • Personalised shopping experiences: offer your customers products that are truly relevant.
   • Central platform: integrate your sales data with CRM functions.
   • Multichannel support: sell seamlessly across different channels.

• Experience with all Salesforce Clouds

  Our team is certified and specialises in integrating the best capabilities of each Salesforce Cloud for your requirements.

• Scalable solutions

  Whether you use one Salesforce Cloud or several – Agentforce grows with your needs.

• Everything under one roof

  From implementation and training to long-term support.