Questions?  Contact us: +49 89 8780676-0

Our consultancy services for the Salesforce Service Cloud:

  • We implement your support processes using the Salesforce Service Cloud
  • Migration from previous solutions
  • We install clear and distinct communications channels
  • We create knowledge databases and self-service portals

Installing Salesforce as the CRM system is an exciting challenge. Considerable time and money is channelled into creating a perfect system that is precisely tailored to the company’s specific processes and requirements.

Unfortunately, often not much thought is spared for what happens beyond the completion of a contract. Even satisfied customers have questions, needs, wishes or problems. Thus we also implement Salesforce-based support processes for our customers’ use in their projects.

Service Cloud


The Service Cloud offers useful customer-care extensions to complement the Salesforce Sales Cloud:

  • Its own ticket system for customer support
  • Allocation and escalation rules
  • Extended email facilities for customer correspondence
  • Mapping for service level agreements (SLAs)
  • Various support processes with milestones
  • Databases for solutions and knowledge
  • Self-service portals for customers and partners
  • Customer satisfaction surveys

Implementing your processes



Once we have established your company’s needs, we activate the appropriate Service Cloud components to set up your customer support processes directly in Salesforce. The Sales Cloud offers clear added value with its additional aspects of customer service and customer satisfaction augmenting the customer overview. It will help you get to know and understand your customers better and open up new sales avenues.

Your contact

Christoph Grass

Director Client Services


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