Our consultancy services for the Salesforce Service Cloud:
- We implement your support processes using the Salesforce Service Cloud
- Migration from previous solutions
- We install clear and distinct communications channels
- We create knowledge databases and self-service portals
Installing Salesforce as the CRM system is an exciting challenge. Considerable time and money is channelled into creating a perfect system that is precisely tailored to the company’s specific processes and requirements.
Unfortunately, often not much thought is spared for what happens beyond the completion of a contract. Even satisfied customers have questions, needs, wishes or problems. Thus we also implement Salesforce-based support processes for our customers’ use in their projects.
The Service Cloud offers useful customer-care extensions to complement the Salesforce Sales Cloud:
Director Client Services