We devise optimum process flows for effective collaboration with your customers and partners
We evaluate the ideal portal solution to suit your requirements
Technical set-up and extension of your portal
Customer and partner support during roll-out
Extensive and professional customer service that aims to constantly increase customer satisfaction takes a great deal more than just a standard telephone hotline. Channel management provides real-time transparency for ongoing activities and opens up direct communications channels with your partners, both of which are key to successful and high-yield partner management.
With the aid of Salesforce portal solutions, you can offer your customers self-service portals and give your partners and interested parties direct access to marketing material. The Salesforce CRM platform will benefit your company by enabling direct, real-time access to all data in your own CRM system.
Self-service portals
With the Salesforce customer portal, you can offer your customers a direct view of their service tickets and the ability to manage them, an overview of previously resolved cases and a means of creating new tasks. What’s more, you can also manage access to useful resources, such as FAQs or operating instructions, and other applications, such as ideas communities. You decide which data your customers can see and what they can do on their portal, and you will also be able to watch the results in real time in your own CRM system.
By helping your customers with a self-service net, you are also helping yourself, e.g. by reducing ticketing and the costs for other channels, such as the aforementioned telephone hotline.
Real-time collaboration with partners
Loyal partners are crucial to a healthy channel pipeline. Use the Salesforce partner portal or ’Salesforce to Salesforce’ integration to facilitate collaboration with your partners and internal teams and thus generate more sales together. Your partners can use the partner portal to register projects, administer opportunities, accept leads and request access to marketing development funds (MDF), and it gives them access to up-to-date product material and the information they need to seal deals. At the same time, all the information submitted by your partners is presented in real time in your own CRM system.
