Webinar
Modern customer service and self-service for media and publishing
As part of tech@media – the technology conference of the digital publishing report (dpr) – this talk shows how to make reader service more convenient and take the load off customer service. With simple self-service portals, customers can change their own data, register holiday interruptions, or file complaints themselves.
- Self-service portals for readers and subscribers
- Relieving the load on customer service
- Customers manage their own data and complaints
Recording from 15 June 2021 · Speaker: Markus Wittig (factory42) · Organiser: digital publishing report (dpr)
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- Specifically for media and publishing
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